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Fast Track Reclaim – another authorised CMC with poor customer reviews

Following in the footsteps of Allay Claims, Fast Track Reclaim appears to be the latest fully FCA-authorised claims management company who has received some rather diabolical customer reviews on Trustpilot of late.[1] Customers of the CMC have referred to “threatening texts and emails” which threaten court action if fees are not paid.

A further consumer gripe is the cost of the fees as one reviewer says;

Fees probably a bit steep at 24% I originally thought it was 20%of claim before Tax on interest is calculated. This would be my main gripe the Fee should only be levied on what you actually receive in compensation not on amount before Tax on interest deducted so you actually end up paying more than 24% in fees of what you receive.”

Fast Track Reclaim [2] is a trading name of Quickly Finance Ltd was set up in 2007 by Colin Hartness and Duncan Crocker[3] and predominately focussed on PPI claims but also deals with flight reclaim and payday loan claims. The website currently states “Fast Track Reclaim are no longer able to pursue claims directly with your lender. Any Plevin claims you instruct Fast Track Reclaim to consider will be referred to Fast Track Solicitors who will undertake the litigation process necessary to secure any compensation or redress you are owed.”

Fast Track Solicitors describe themselves as ‘Plevin Specialists[4] who also offer other legal services in numerous areas, including Debt Recovery, Insolvency, Employment Law, Dispute Resolution, Commercial Law, Professional Negligence, and Commercial Litigation.

The firm, Joseph James (LS) Limited Trading as Fast Track Solicitors is authorised by the Solicitors Regulation Authority and was formed by Andrew Joseph Settle in 2016. Companies House records show a registered office address based in Milton Keynes but the address on the website is Fast Track House, Pearson Way, Thornaby, Stockton-on-Tees, Teesside, TS17 6PT which is where Fast Track Reclaim is also based.

Joseph James (LS) Limited also trades as Joseph James Law which provide the same services[5] and have offices in both Milton Keynes and Leeds.[6]and state they are “market leaders in providing Aviation Litigation and Plevin/Banking Litigation services.”

Therefore, with such a wealth of advice and experience at their fingertips, it seems a little odd that Fast Track Reclaim have 263 Trust Pilot reviews – of which 67% of them describe the company as Poor or Bad e.g.

The customer reviews placed in Google also paint a similar tale: -

Fast Track Reclaim was authorised by the FCA in November 2019 and one cannot help but wonder whether the regulator takes consumer reviews into consideration.

[1] [2] [3] [4] [5] [6]


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