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Consumer Reclaim and a director whom the FSA were not satisfied was a fit and proper person

According to their website, Consumer Reclaim is a trading style of Consumer Reclaim Limited who specialise in consumer mis-selling of goods, services and insurance, whle their partner, Queensbeck handles the finance related products including Consumer Credit Litigation and Professional Negligence. The website also states “The firm has a panel of specialist Solicitors and instructs Expert Witnesses and Barristers to compile detailed claims, which are then pursued on your behalf.”


A quick search of the FCA register brings up Consumer Reclaim with an address based in Altrincham and a contact name of Nicola Lawson.[1]


Yet, Companies House records list the director of Consumer Reclaim Ltd as Roger Anthony Pritchard (DOB Aug 1961) and he is also the director of Consumer Assist Ltd and Providential Investments Ltd.[2], and Queensbeck Ltd[3] who is a shareholder in other companies.


In 2012, Consumer Reclaim were the focus of attention in a Guardian article which looked into CMC’s involved in mis-selling claims for solar panels and heating systems. The article also revealed that Pritchard had been under investigation by the FCA and who were ultimately unsatisfied that he was “a fit and proper person”:-

“Guardian Money found one other company offering redress for solar panel purchasers – Assist Reclaim – with a similar website. It has one director, again a Roger Anthony Pritchard, of Hale, Cheshire. In October 2006, the Financial Services Authority issued a notice against Stockport-based First Legal Services, where Pritchard was also a director. The watchdog cancelled its permission to deal in FSA-regulated activities. It said: "The FSA is not satisfied that you are a fit and proper person, having regard to all the circumstances, including the need to ensure that your business is conducted soundly and properly." First Legal Services went into compulsory liquidation in 2009 after the Official Receiver intervened[4]


This leaves one wondering whether Consumer Reclaim will be able to live up to the current FCA’s requirements around conduct.



[1] https://register.fca.org.uk/ShPo_FirmDetailsPage?id=0010X00004OkZERQA3


[2] https://beta.companieshouse.gov.uk/officers/FkJ-rZ0wD4_Bct3MmzivUx8eMXY/appointments


[3] https://beta.companieshouse.gov.uk/company/10004051/officers


[4] https://www.theguardian.com/money/2012/aug/24/mis-selling-ppi-claims-industry-targets-solar-panels

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